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With constant changes happening all around the world right now, I wanted to take some time to talk about the things we’re doing to keep people safe while also ensuring that customers are receiving the products they need.
A couple of weeks ago, the Ontario Government refined the list of businesses that were deemed essential. The vaping industry hasn’t been classified as such, but businesses who run an online service have been encouraged to continue to do so if it can be done safely. We have staff who work from home and a 6000 square foot warehouse for a total of 5 people. Social distancing is very easy to maintain.
With the changes recently made, curb side sales and local deliveries have been reserved exclusively for companies offering essential services. After speaking with the Brant Count Health Unit, we’ve been given the OK to offer local deliveries as long as we continue our safe practices and are able to deliver goods while maintaining a safe distance.
After running the Local Delivery service for a short while, we’re pleased to announce that we will continue to offer this service FREE OF CHARGE during the COVID-19 pandemic from Monday to Saturday. We’ve also decided to expand our local delivery area to Paris, Ontario in addition to Brantford, Ontario. Orders that are placed online before 5pm and qualify for Local Delivery will see their order arrive the same day. Of course, please remember to have ID ready to show proof of age.
I’d like to also re-iterate that currently this service is being offered only to Brantford and Paris, Ontario. If you reside in a different city, please help us avoid delaying your order by selecting the Local Delivery option. Orders over $99 before taxes still qualify for Free Delivery within Canada. I’d also like to suggest not paying extra for a faster delivery time as Canada Post is still maintaining a temporary lift on their shipping time guarantees. Not all orders are being delayed, but the ones that are affected are seeing their orders arrive anywhere from 1-3 business days late.
The staff here at True North Vapor also wanted to say thank you to those who are supporting us with your business during this time and we look forward to continuing our relationship in the future. If it weren’t for YOU, the person reading this right now, we wouldn’t be here. Thank you!
Cheers,
Tim Howey
General Manager
True North Vapor